Our Return Policy is Simple
Most items can be returned to us up to 30 days from the date your order ships - No questions asked! Since many of our products are very seasonal, we cannot accept returns after 30 days. Costume returns must be received by our warehouse before the holiday they are intended for.
How to Make a Return
If you need to return an order, simply include a copy of your invoice with your return and send it to:
1289 Rickett Rd
Brighton, MI 48116
Ship the package back to us at your cost using the shipping method of your choice. We suggest you use a shipping method that provides a tracking number.
Under no circumstances should you "refuse" delivery of a package or tell the driver to "return to sender." Doing so will result in a return shipping charge (equal to your original shipping amount or $18.95 if you received free shipping) and up to a 40% restocking fee.
As soon as we receive your package, provided it's in saleable condition, we will immediately process your refund and credit your account for the purchase price of the returned product. Please allow 3-5 business days for your return to reach our warehouse. We will then process your return in 2-3 business days. So please expect your credit card refund in about 5-8 business days.
These items are non-returnable. All sales are final.
Health & Sanitation: Due to health, sanitary and product condition concerns, we are unable to accept returns on the following:
- Items used in the mouth or on the lips
- Candy and food products
- Items worn on the body such as a hats and hula skirts
- Wigs, beards, facial hair or any other artificial hair (unless in factory sealed packaging)
- Costumes that have been worn, used altered or not in original packaging
- Undergarments, socks and stockings (unless in factory sealed packaging)
- Glow stick and necklace products
- Fatheads or Walljammers that have been removed from their packaging
*Some items are individually packaged or wrapped. If the item you wish to return arrived to you in a wrapper and is still in the wrapper (meaning, it was not used) it may be returned (except candy. We can never accept a return on candy and food products because that is unsanitary.
Special Order or Sale Items
We are unable to accept returns on items that were specially ordered or for which a discount was received during a sale:
- Special orders (orders that received special pricing from a sales rep) and items with personalization offered
- Sale Items
Damaged or Defective Items
We strive to ensure that every item is properly packaged and free of any manufacturer defects. In the unlikely event that you receive an item that is damaged or defective we will replace the item(s) at no cost to you. Please click here for more information: Damaged or Defective Items
Please follow this link to request further assistance: Returns